Terms of service

TERMS OF SERVICE

Last Updated: September 4, 2026

Welcome to LUXZRA. These Terms of Service ("Terms") govern your access to and use of the LUXZRA website, products, and services.

By accessing or using our website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.

1. GENERAL

LUXZRA operates this online store and website to provide customers with clothing and related products.

We reserve the right to update, modify, or discontinue any part of our website, products, services, or these Terms at any time.

Any changes will be posted on this page with an updated "Last Updated" date.

2. ELIGIBILITY

By using our website, you confirm that you are legally capable of entering into an agreement under the laws applicable to you.

If you are using the website on behalf of another person or entity, you confirm that you have the authority to accept these Terms on their behalf.

3. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to display our products, descriptions, images, colors, sizes, and other information as accurately as possible.

However, actual colors may appear differently depending on your device or screen settings.

Product availability may change without notice.

LUXZRA reserves the right to limit quantities, discontinue products, or refuse an order where necessary.

4. PRICES

All product prices are displayed on our website at the time of purchase.

Prices may change at any time without prior notice.

The final amount payable will be shown during checkout before you complete your purchase.

Applicable taxes, shipping charges, or other fees may be added where required.

5. ORDERS

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation by email.

An order confirmation does not necessarily mean that the order has been accepted in every circumstance.

LUXZRA reserves the right to cancel or refuse an order due to reasons including product availability, pricing or listing errors, suspected fraudulent activity, payment issues, or other circumstances.

If we cancel an order after payment has been received, the applicable amount will be refunded.

6. PAYMENT

Payments are processed through the payment methods available at checkout.

You agree to provide accurate and complete payment and billing information.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

7. SHIPPING AND DELIVERY

Orders are shipped to the address provided by the customer during checkout.

Customers are responsible for providing accurate shipping information.

LUXZRA is not responsible for delays caused by incorrect addresses, failed delivery attempts, courier delays, weather, natural events, governmental restrictions, or other circumstances outside our reasonable control.

Estimated delivery times are provided as estimates and are not guaranteed unless expressly stated otherwise.

8. RETURNS, REPLACEMENTS AND REFUNDS

LUXZRA follows the Return & Refund Policy published on our website.

Because our products may be made to order, we generally do not accept returns or exchanges for reasons such as incorrect size selection, change of mind, or no longer wanting the product.

If you receive a damaged, defective, misprinted, or incorrect product, you may be eligible for a replacement subject to our Return & Refund Policy.

Replacement requests must generally be submitted within 7 days of delivery and may require an unboxing video, photographs, and photographs of the original packaging.

For complete details, please refer to our Return & Refund Policy.

9. CUSTOMER RESPONSIBILITIES

You agree to:

- Provide accurate information when placing an order
- Provide a correct shipping address
- Review product information and size charts before purchasing
- Use the website only for lawful purposes
- Not interfere with or attempt to disrupt the operation or security of the website
- Not use the website to commit fraud or engage in unlawful activity

10. INTELLECTUAL PROPERTY

All content available on the LUXZRA website, including logos, brand names, product designs, photographs, graphics, text, website design, and other materials, is owned by or licensed to LUXZRA unless otherwise stated.

You may not copy, reproduce, modify, distribute, publish, sell, or use LUXZRA's content or intellectual property without prior written permission.

11. USER CONTENT

If you submit reviews, photographs, comments, feedback, or other content to LUXZRA, you agree that you have the right to submit that content.

By submitting content, you grant LUXZRA permission to use, reproduce, display, and publish that content for legitimate business purposes, subject to applicable law.

We reserve the right to remove content that is unlawful, offensive, misleading, abusive, or otherwise inappropriate.

12. PROHIBITED USES

You may not use our website or services to:

- Violate any applicable law or regulation
- Commit fraud or attempt fraudulent transactions
- Attempt to gain unauthorized access to our systems
- Introduce malicious software or harmful code
- Interfere with the security or operation of the website
- Collect information about other users without authorization
- Copy or misuse LUXZRA's intellectual property
- Use our services for unlawful or fraudulent purposes

13. THIRD-PARTY SERVICES

Our website may use third-party services and applications, including payment providers, shipping and fulfillment providers, analytics services, and other services required to operate our store.

Third-party services may have their own terms and privacy policies.

LUXZRA is not responsible for the policies or practices of third-party services outside our reasonable control.

14. DISCLAIMER

To the extent permitted by applicable law, the LUXZRA website and its services are provided on an "as available" basis.

We do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.

Nothing in these Terms excludes or limits any rights or protections that cannot legally be excluded or limited under applicable law.

15. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, LUXZRA will not be responsible for indirect, incidental, special, consequential, or other losses arising from your use of our website or products, except where such limitation is prohibited by law.

Nothing in these Terms limits liability that cannot legally be limited or excluded.

16. INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses, claims, damages, liabilities, and reasonable expenses arising from your violation of these Terms, misuse of our website, or violation of applicable laws or the rights of another person.

17. TERMINATION

LUXZRA may suspend or terminate access to our website or services where reasonably necessary, including in cases of fraud, abuse, unlawful activity, security concerns, or violation of these Terms.

Any rights or obligations that are intended to survive termination will continue to apply.

18. GOVERNING LAW

These Terms will be governed by and interpreted in accordance with the applicable laws of India.

Any disputes will be subject to the jurisdiction of the courts having appropriate jurisdiction in Haryana, India, unless applicable law requires otherwise.

19. CHANGES TO THESE TERMS

LUXZRA may update these Terms from time to time.

When changes are made, the updated version will be posted on this page and the "Last Updated" date will be changed accordingly.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.

20. CONTACT US

If you have any questions regarding these Terms of Service, please contact us:

LUXZRA

Email: luxzraclothing@gmail.com

Location: Haryana, India