Refund policy

RETURN & REFUND POLICY

Last Updated: September 4, 2026

At LUXZRA, every order is made and fulfilled with care. Because our products are made to order, we do not accept returns or exchanges for reasons such as incorrect size selection, change of mind, or simply not wanting the product.

However, if you receive a damaged, defective, misprinted, or incorrect product, we will be happy to assist you.

1. ELIGIBLE REPLACEMENTS

You may request a replacement if you receive:

  • A damaged product

  • A defective product

  • A misprinted product

  • The wrong product

  • A product with a significant manufacturing or fulfillment issue

Replacement requests must be submitted within 7 days of delivery.

2. PROOF REQUIRED

To process a replacement request, you must provide:

  • Your order number

  • Clear photographs of the product

  • A clear unboxing video showing the package being opened

  • Photographs of the original packaging/courier package

  • A description of the issue

The unboxing video and photographs may be required to verify that the issue occurred before or during delivery.

If sufficient proof is not provided and we are unable to verify the issue, the replacement or refund request may not be approved.

3. WRONG SIZE / CHANGE OF MIND

Please carefully check the size chart before placing your order.

We do not accept returns or exchanges because:

  • The wrong size was ordered

  • You changed your mind

  • You no longer want the product

  • You ordered the wrong product variant

  • You simply do not like the product

If a customer requires a different size or wants another product without a manufacturing or fulfillment defect, a new order may need to be placed at the customer's expense.

4. SIZE DISCREPANCIES

Minor measurement variations can occur during apparel manufacturing.

If you believe the product has a significant size discrepancy, please contact us with:

  • Your order number

  • Clear photographs of the product

  • Photographs showing the relevant measurements

We will review the issue and determine whether it qualifies for a replacement.

5. DAMAGED PACKAGES

If your package appears damaged when delivered, please take photographs of the package before opening it.

Please also record the unboxing process from the unopened package through the opening of the product.

If the product is damaged because it was opened incorrectly with a sharp object, a replacement or refund may not be possible unless sufficient unboxing evidence and photographs of the courier packaging are provided.

6. REPLACEMENT PROCESS

Once you submit your request, LUXZRA will review the information and determine whether the issue qualifies for a replacement.

If approved, we may arrange a replacement of the affected product.

Replacement availability may depend on the product, size, design, and availability.

7. REFUNDS

Refunds are generally applicable when an eligible issue cannot reasonably be resolved through a replacement or when the order is confirmed to have been lost in transit.

If a refund is approved, it will be processed using the applicable original payment method where possible.

The time required for the refund to appear in your account may depend on your bank or payment provider.

8. LOST ORDERS

If an order is confirmed as lost during transit, LUXZRA may provide an appropriate refund or replacement after the loss has been verified.

9. RETURN SHIPPING

For an approved defective, damaged, misprinted, or incorrect product claim, LUXZRA will determine the appropriate return or replacement process.

For returns or exchanges that are not caused by a product defect or fulfillment error, any applicable costs may be the customer's responsibility.

10. HOW TO REQUEST A REPLACEMENT

To request a replacement, contact us at:

Email: luxzraclothing@gmail.com

Please include your order number, photographs, unboxing video, and a clear description of the issue.

Please do not send any product back without contacting LUXZRA first.

11. POLICY CHANGES

LUXZRA may update this Return & Refund Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

12. CONTACT US

If you have any questions regarding our Return & Refund Policy, please contact:

LUXZRA
Email: luxzraclothing@gmail.com
Location: Haryana, India