Shipping policy
SHIPPING POLICY
Last Updated: September 4, 2026
LUXZRA ships orders to the delivery address provided by the customer during checkout.
1. ORDER PROCESSING
Orders are processed after the order has been successfully placed and payment has been confirmed.
Processing times may vary depending on the product, order volume, and other circumstances.
Once your order has been shipped, you may receive shipping information or tracking details where available.
2. SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address, including the correct name, phone number, postal code, city, and state.
LUXZRA is not responsible for delivery issues caused by incorrect or incomplete shipping information provided by the customer.
If you notice an incorrect address after placing your order, contact us as soon as possible. We will try to assist, but changes may not be possible once the order has entered processing or shipping.
3. DELIVERY TIMES
Delivery times are estimates and may vary depending on the delivery location, courier service, order processing, and other circumstances.
Estimated delivery dates are not guaranteed.
Courier delays, weather conditions, natural events, public holidays, operational issues, or other circumstances outside our reasonable control may affect delivery times.
4. TRACKING
Where tracking is available, tracking information may be provided after the order has been shipped.
Customers can use the provided tracking information to check the status of their shipment.
5. FAILED DELIVERY
If a delivery cannot be completed because of an incorrect address, unavailable recipient, refusal to accept the package, or repeated failed delivery attempts, additional charges or other arrangements may apply.
6. LOST OR DAMAGED SHIPMENTS
If your order appears to have been lost in transit, please contact us with your order number and tracking information.
If an order is confirmed as lost during transit, LUXZRA will review the situation and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable circumstances.
If you receive a package that appears damaged, please take clear photographs of the package and record the unboxing process before opening or handling the product further.
If the product inside is damaged, contact us as soon as possible and provide the required photographs and unboxing video.
7. INTERNATIONAL SHIPPING
Shipping availability may vary by destination.
Any applicable customs duties, import taxes, or other charges imposed by the destination country may be the responsibility of the customer unless otherwise stated at checkout.
8. SHIPPING CHARGES
Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.
Shipping charges may vary depending on the delivery location, order, and shipping method available.
9. CHANGES OR CANCELLATIONS
If you need to change or cancel an order, contact LUXZRA as soon as possible.
Once an order has entered processing or has been shipped, cancellation or changes may no longer be possible.
10. CONTACT US
If you have any questions regarding shipping or delivery, please contact us:
LUXZRA
Email: luxzraclothing@gmail.com
Location: Haryana, India