SHIPPING POLICY
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Thank you for shopping with Luxzra Clothing. Please read our Shipping Policy carefully before placing an order.
By placing an order on our website, you agree to the terms mentioned below.
1. ORDER PROCESSING
All products are made-to-order through our print-on-demand manufacturing process.
Orders are usually processed within 1–5 business days after successful payment confirmation.
Processing time may vary during:
- sales
- holidays
- festival seasons
- high order volume periods
2. SHIPPING TIMELINE
Estimated delivery timelines:
- Metro Cities: 3–7 business days
- Other Locations: 5–10 business days
Delivery timelines are estimates and may vary depending on:
- courier partner availability
- weather conditions
- operational delays
- public holidays
- remote delivery locations
3. SHIPPING CHARGES
Shipping charges, if applicable, will be displayed during checkout before payment confirmation.
We may offer free shipping on selected products, offers, or order values.
4. CASH ON DELIVERY (COD)
Cash on Delivery is available across eligible locations in India 🇮🇳
COD availability may vary depending on:
- delivery pin code
- courier service availability
- previous order history
We reserve the right to disable COD for suspicious or high-risk orders.
5. ORDER TRACKING
Once your order is shipped, tracking details will be shared through:
- email
- SMS
- tracking link (if applicable)
Customers are responsible for monitoring delivery updates.
6. DELAYED SHIPMENTS
While we strive to deliver orders on time, delays may occur due to:
- courier issues
- weather disruptions
- operational challenges
- incorrect customer information
- high seasonal demand
We are not responsible for delays caused by third-party logistics providers.
7. FAILED DELIVERY ATTEMPTS
Customers must ensure availability to receive the order.
If delivery fails due to:
- customer unavailability
- incorrect address
- unreachable phone number
- refusal to accept package
the order may be returned by the courier partner.
Additional shipping charges may apply for re-shipping the order.
8. WRONG ADDRESS DISCLAIMER
Customers are responsible for entering accurate:
- shipping address
- contact details
- pin code information
We are not responsible for orders delayed or lost due to incorrect information provided by customers.
9. DAMAGED OR LOST SHIPMENTS
If your package arrives damaged, please contact us within 48 hours of delivery with:
- order number
- photos/videos of the package
- unboxing video (recommended)
Claims without proper proof may not be accepted.
10. INTERNATIONAL SHIPPING
Currently, we may ship only within India unless otherwise specified on the website.
11. SHIPPING POLICY CHANGES
We reserve the right to modify this Shipping Policy at any time without prior notice.
Changes become effective immediately upon posting on the website.
12. CONTACT US
For any shipping-related queries or support, please contact us:
Support Email: luxzraclothing@gmail.com
13. AGREEMENT
By placing an order on our website, you acknowledge that you have read, understood, and agreed to this Shipping Policy.
